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FAQ

FAQ - Orders

 
Q1．Do the products sent discreetly?
Q2．What name will show up on my credit card month statement?
Q3．Is it safe to use Credit Card purchasing in your website?
Q4．Where should I send parcel if I want to return the Thyroid Throu?
Q5．When the will the payment confirmation be made?
Q6．What is the average delivery time?
Q7．When my treatment will be sent?
Q8．Do you ship orders outside the Hong Kong?
Q9．Can I sell the Thyroid Throu in my area?
Q10．Where should send if I want to return your product?
Q11．My area has very high import tax. Can I avoid the import tax?
 
 
Q1. Do the products sent discreetly?
A
All the orders will be sent by EMS express through Hong Kong Post Office with a return address from Green Life Herbal Pharmaceutical Ltd. 
 
 
Q2. What name will show up on my credit card month statement?
A
Our company name will appear as: Green Life Herbal Pharmaceutical Ltd. 
 
 
Q3. Is it safe to use Credit Card purchasing in your website?
A

Green Life need patient’s name, address and post code (for delivery) only! Detailed credit card number and expired date only will be done under the secure payment system of HONG KONG Wing Hang Bank. The secure payment system is a 128 bit encryption system in which all the information you enter including your credit card number, expiry date will be securely protected.

Even Green Life Herbal Pharmaceutical Ltd doesn’t know any information about the buyer's credit card number and its expiry date. And, Green Life Herbal Pharmaceutical Ltd. will not send any email for asking the buyer's credit card number and its expiry date.

 
 
Q4.Where should I send parcel if I want to return the Thyroid Throu?
A

You can return to shipping department:
Shop F, 48-66 Ko Shing Street, Sheung Wan, Hong Kong.
Tel : +852-25181180 Fax: +852-25171121

 
 
Q5.When the will the payment confirmation be made?
A

 For Credit Card, it will be confirmed 3 hours after you pay successfully in our website.

For Paypal, it also will be confirmed 3 hours after you pay successfully in our website.

For Western Union, it will be confirmed 2 days after your transfer successfully.

For Bank Transfer, it will take 3 to 7 days for confirmation after your transfer successfully in your bank.

 

 
 
Q6. What is the average delivery time?
A

USA and Canada orders: Patients will receive around 3 - 4 days after purchasing in Green Life Website.

Europe orders: Patients will receive around 3 - 5 days after purchasing in Green Life Website.

Asian orders: Patients will receive around 3 - 4 days after purchasing in Green Life Website.

American orders: Patients will receive around 5 - 6 days after purchasing in Green Life Website.

African orders: Patients will receive around 6 days after purchasing in Green Life Website.

Other orders: Patients will receive around 4 - 5 days after purchasing in Green Life Website.


 

Q7.When my treatment will be sent?
A

Thyroid Throu parcel will be sent 1 working day after we have received the payment confirmation. Hong Kong Post Office is available between 09:00 to 17:00 from Monday to Friday and 09:00 to 13:00 on Saturday. The treatment order at Saturday and Sunday will be sent at next Monday.

Q8. Do you ship orders outside the Hong Kong?
A
Yes, although we do not have distributors in every foreign country, we have successfully shipped to doorsteps around the world.
Q9. Can I sell the Thyroid Throu in my area?
A
Yes, please contact us at louis_lo@greenlife-herbal.com for more information.

 

Q10. Where should send if I want to return your product?
A
Yes, please use express (EMS, DHL or UPS) return to following address:
Name: Green Life Shipping Department
Address: Shop F, 48-66 Ko Shing Street, Sheung Wan, Hong Kong.
Tel: +852-25171180
We shall return your money within 5 working day after received parcel.
Q11. My area has very high import tax. Can I avoid the import tax?
A
Normally, Green Life need to issue the exactly cost of TT in invoice. We can consider to put the cost of Thyroid Throu as US$3.00 each box if customer really need such help to lower down financial burden. Please be reminded that Green Life does not take any responsibility for such arrangement
 




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